Does Your Customer Service
WOW Your Customers?
It Doesn't Take Much If You Know What to Do...
Since you are on this page, it is safe to assume that you have a business that requires you to deliver customer service.
You offer a service or a product and you have to reply to customer thoughts, complaints and/or concerns.
First: Welcome to the club!
Secondly: This club kind of sucks sometimes right?
Dealing with customers is a necessity, but as you probably know, it isn't always enjoyable.
- It takes a lot of time to do a good job
- It can be demoralizing
- It can become a constant grind
- You might not even be good at it
The problem is - good customer service is vital!
This is especially true if you are a small or new business. Just take a look at some of these facts:
- On average, loyal customers are worth 10x as much as their first purchase
- 3 in 5 Americans (59%) would try a new brand or company for a better service experience.
- It takes 12 positive experiences to make up for one unresolved negative experience.
- 91% of unhappy customers will not willingly do business with you again.
- Resolve a complaint in the customer's favor and they will do business with you again 70% of the time.
I could keep going too!
Delivering Quality Customer Service
is Vital to Your Bottom Line
You agree with that, I am sure.
You might be asking:
How do I Deliver Quality Customer Service?
You can do it - and you can do it relatively pain-free
In fact all you need are 26 tips...
Good Service Rules - shares 26 rules of outstanding customer service.
This powerful report - clearly, simply and directly tells you the 26 things you must consider when delivering quality customer service.
It focuses on three major areas of customer service:
- How people get in touch with you
- How you interact with customers
- How you work with your own employees to build a customer service atmosphere
If you want to get an introduction to this vital information, please hit the button below...
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